Processing Time
We understand that the timely processing of orders is important to our customers, and we strive to fulfill all orders promptly. Typically, we aim to process orders within 2-3 business days from the time they are received. In the event of any delays, we will notify our customers as soon as possible.
Shipping Time
We offer shipping within the United States with a flat rate fee of $9.75 for all orders 2-4 day delivered. This fee is calculated based on the weight and destination of the order and is subject to change without prior notice. We reserve the right to offer promotional shipping rates from time to time. Customers can view the shipping cost during checkout before placing their order.
Shipping Locations
We currently ship to addresses within the continental United States. We do not ship to international addresses or P.O. boxes.
Business Days
Our operational days are from Monday to Saturday, excluding holidays. Orders placed on Sundays or holidays will be processed on the next business day.
Delivery Issues
In the event that you encounter any problems with the delivery of your order, we kindly request you to reach out to us at [email protected] without delay. Our team will promptly assist you in resolving any issues that may have arisen during the shipping process.
Order Tracking
For all orders shipped from Roctma, we offer order tracking services. Once your order has been shipped, you will receive an email containing your unique tracking number and detailed instructions on how to track your package. This will enable you to stay updated on the whereabouts of your shipment throughout the delivery process.
Lost or Damaged Packages
While we make every effort to package and ship our products with the utmost care, there may be instances where packages are lost or damaged during transit. If you receive a package that is visibly damaged, we kindly request you contact us immediately at [email protected]. Our team will promptly assist you in addressing the issue and ensuring that you receive a replacement item as soon as possible.
In the unfortunate event that your package goes missing during transit, please reach out to us at [email protected]. We will collaborate closely with our shipping carrier to initiate a search for your package and ensure that you receive your order without further delay.